SERVICES
Opexprime offers a comprehensive range of services to help organizations operate optimally. We focus on the elements central to your business success: planning, marketing, infrastructure, internal processes, technology, and education. We consult across all industries through diverse specialized knowledge to help you resolve challenges and take advantage of opportunities.
Prompt and effective strategic solutions enable our clients to recognize bottom-line results and significant savings through efficiency enhancements.
Opexprime professionals are equipped with extensive industry and systems expertise, giving them the capabilities to provide you with innovative solutions and services. We address strategic and operational challenges, optimize business performance, align technology with business priorities, reduce cost, improve margins, and sharpen your competitive edge.
BUSINESS INTELLIGENCE
The modern business environment is more dynamic than ever, with mergers, acquisitions, consolidations, and regulatory changes. To succeed, ...
BUSINESS PROCESS SERVICES
Opexprime offers superior operational business consulting services. We provide creative changes to your business processes ...
MARKETING SOLUTIONS
Opexprime’s Marketing Solutions are designed to help you build a strong brand experience by connecting with prospective customers through various ...
STRATEGIC CONSULTING
Opexprime is your partner to build a greater understanding and develop creative transformations in your long term business strategies. Through a full partnership...
ENGINEERING & INDUSTRIAL SERVICES
Globalization has created an unprecedented need for safe, renewable energy. The demand for affordable oil, gas, and electricity ...
TRAINING & DEVELOPMENT
Opexprime strives to help your company turn big plans into tangible results. We provide tailor-made corporate training solutions through ...
HUMAN RESOURCES & CONSULTING
Opexprime assists you with the process of educating and developing each employee for the benefit of each individual and the ...
DIGITAL STUDIO
We partner with you to understand and address your unique transformation imperatives ..
BUSINESS PROCESS SERVICES
Opexprime offers superior operational business consulting services. We provide creative changes to your business processes to build better customer relationships and improve internal processes driven by your company mission. Our commitment to our clients drives our offering of outsourcing opportunities for external call center or support services, which are held to the same high quality standard as your internal processes. Outsourcing customer service and support can lead to advantageous cost savings and operational efficiencies while providing premium service to your customers.
-
WHAT WE OFFER
CUSTOMER SERVICES
Outsourcing customer service processes enables organizations to focus on core business competencies and operations. Cost reduction, declining in-house capabilities, and increased demand for customer support channels each are elements that propel the outsourcing of customer service.
Opexprime customer service outsourcing practice provides a consistent customer experience across all channels of customer support through customized solutions, right sourcing, and continuous training.- Customer Help Desk
- Order Management
- Up-sell/Cross-Sell
- Complaint Handling
- Dispute Resolution
We leverage our Global Delivery Model and state-of-the-art technology to reduce the overall cost of operations. Our impetus on hiring, training, and quality ensures that we incorporate customer service into processes.
TECHNICAL SUPPORT
We know that when you are outsourcing technical support you expect each of your customers tobe treated with respect and receive outstanding customer service at all times. At Opexprime, we ensure that this happens. Our carefully devised strategies and training methods help achieve the best resolution rates with minimum talk time.
- L1 & L2 Techinical Support Services
- Warranty Services
- Remorte Technical support for multiple devices and platforms
- Loyalty Management.
Our tech support team maintains high standards for excellence by making every effort to ensure that customer queries are answered in the first instance. Service is provide 24 hours a day, 7 days a week for the convenience of customers, who are provided with solutions at any time. The tech support team is comprised of highly competent technical engineers with years of experience in top quality customer service.
INSURANCE CLAIMES AND OTHER RELATED PROCESSES
Our customer support representatives are devoted to the satisfactory completion of job tasks and work processes. A significant element of excellent service in this arena depends on the ability to boost customer confidence, supplementing it with a keen sense of propriety, objectivity, and discretion.
- Electronic and Paper Claims Submission
- Gathering Patient Billing Data & Data Entry
- Verification of Insurance Benefits
- Posting Payments from Insurance Carriers and Patients.
These skills are developed in our agents through training and regular reviews and critiques, until they become second nature to them. With such a solid, effective system, you can rest assured that the handling of your insurance claims will be as hassle-free as possible. Our attention to detail will lead to greater productivity and customer satisfaction.
BILLING INQUIRIES
The Opexprime call center services can expertly handle all of your billing inquiries. Politely informing customers about their outstanding bills or offering additional services during billing inquiries, our customer service specialists skillfully manage your customer relationships. Apart from managing billing inquiries, the continuous update and improvement of your billing database will provide vital information for future analysis. Key observations on potential opportunities and what measures you can take to improve the effectiveness and efficiency of your billing process will also be noted by our team. Opexprime is committed to maintaining exemplary service with minimal response time. Our clients demonstrate confidence in our service and consistency.
LOYALTY PROGRAMES
A loyal customer base is a vital element of a successful modern global business. Customers are looking for more than great prices and quality service. To excel and stand out among the competition, you need to make your customers feel that they have a relationship with your company that goes beyond the transaction. Loyalty programs and online interactions will help you retain your customers. Opexprime has experts in customer relations who will help you form communications and loyalty programs that entice customers and make them feel rewarded without bombarding them with unwanted correspondence. Keep your customers happy while we keep your costs down without compromising on the quality of services. Our instant ramp-up business models handle customer calls based on your market-specific and customer-centric loyalty programs.
BUSINESS VALUE
With expertise in all areas of business media, Opexprime is able to recommend long term improvements in your operational processes. Sustainable efficiency is gained through innovative technology solutions and operational techniques. Streamlined customer service and internal operations create impressive expense reduction while increasing customer retention rates and profit margins.
- Operational effectiveness
- Productivity improvements.
- Superior customer experience
- Quality Assurance
- Compliance and control
Opexprime partners with you on every level of business improvement from operational efficiency to creating global market opportunities. We help you build a strong brand for a stable and increasing customer base, while also improving profits through revenue growth and cost savings. We help you improve the overall customer experience for long term advantages.